Question 1

When will my coffee be roasted and dispatched?

Accepted Answer

We roast in small batches, with each coffee prepared according to the needs of the release.

Most orders are roasted on the same working day or the next working day. Some exceptional coffees benefit from a short resting period before they travel, so their dispatch date may be slightly later. If this applies to your order, we will make it clear on the product page or in your order confirmation.

The roast date is printed on every bag, and we will email you when your order leaves us.

Question 2

How much is delivery?

Accepted Answer

The available delivery services and their prices are shown once you enter your full delivery address at checkout. Collective members receive complimentary standard UK delivery on eligible orders. CoffeeBank includes Collective membership, so CoffeeBank members receive the same delivery benefit. For full information about destinations, delivery services and estimated timings, visit our Delivery page.

Question 3

Do I have to be signed in to receive complimentary delivery?

Accepted Answer

Yes. Please sign in using the email address connected to your Collective or CoffeeBank membership before completing checkout. This allows us to recognise your membership and apply your delivery benefit automatically. If you have joined recently and your benefit is not appearing, email contact@astericoffee.com before placing your order and we will help.

Question 4

Can I send coffee as a gift?

Accepted Answer

Yes. Enter the recipient's name and address as the delivery address during checkout. Prices are not included inside the parcel. If you are ordering more than one item and need them sent to different addresses, please place a separate order for each address.

Question 5

My order has not arrived, or something is wrong with it. What should I do?

Accepted Answer

Please email contact@astericoffee.com with your order number and a short description of the problem. If something has arrived damaged or incorrectly, photographs of the parcel and its contents will help us resolve it quickly. Please keep the packaging until we have replied. We will investigate missing deliveries with the carrier and make sure you are looked after.

Question 6

Should I choose whole bean or ground?

Accepted Answer

Choose whole bean if you have a grinder at home. Grinding immediately before brewing gives you the greatest control and helps preserve the coffee's aroma and character. If you would like us to grind the coffee for you, select the brewing method you use when ordering. We will prepare the grind to suit that method as closely as possible. If you are unsure, email contact@astericoffee.com and tell us how you make coffee at home.

Question 7

When will my coffee taste its best?

Accepted Answer

Freshly roasted coffee normally benefits from a little time to rest before brewing. For many of our coffees, a useful starting point is approximately 5 to 21 days after roasting, although the ideal window varies according to the coffee and brewing method. The roast date is printed on every bag. Where a particular release benefits from different guidance, we will include it with the coffee or on its product page. Once opened, keep the bag sealed and store it somewhere cool, dry and away from direct sunlight. There is no need to refrigerate it.

Question 8

What is the Asteri Collective?

Accepted Answer

The Asteri Collective is our membership for people who want to explore Asteri more closely. Members receive early access to selected releases, member pricing and complimentary standard UK delivery on eligible orders, together with other benefits described on the Collective page. Membership is available monthly or annually. Your current benefits and renewal details can be viewed in your account.

Question 9

What is CoffeeBank?

Accepted Answer

CoffeeBank allows you to build credit for future Asteri purchases through a regular monthly deposit. You choose an amount between £15 and £100 each month. We add 20% CoffeeInterest, which is promotional coffee credit rather than financial interest, and the resulting balance can be used towards eligible purchases from Asteri. CoffeeBank also includes the benefits of the Asteri Collective, so you do not need to join both separately. The added 20% interest is promotional coffee credit. It cannot be withdrawn as cash, transferred or refunded.

Question 10

Can I change, pause or cancel my CoffeeBank deposit?

Accepted Answer

Yes. You can manage your CoffeeBank plan through your account. Changes normally take effect from your next scheduled payment, provided they are made before that payment is processed. Cancelling future deposits does not automatically remove eligible interest already held in your CoffeeBank. Your interest remains subject to the CoffeeBank terms.

Question 11

How do I use my CoffeeBank interest?

Accepted Answer

Sign in using the email address connected to your CoffeeBank account. Your available balance will be shown during checkout and can be applied to an eligible order. If your balance does not cover the whole purchase, you can use the available credit and pay the remainder using another accepted payment method. CoffeeBank interest cannot be exchanged for cash or transferred to another account.

Question 12

How do I access my account?

Accepted Answer

Select the account icon and enter the email address you used when ordering or joining. We will send you a secure sign-in link by email, so there is no password to remember. The link is time-limited and can normally be used only once. If the message does not arrive, check your junk or spam folder and confirm that you entered the correct email address. You can then request a new link.

Question 13

How do I contact a person?

Accepted Answer

Email contact@astericoffee.com. Your message will be read by a person, and we usually reply within one working day. Please include your order number when contacting us about an existing order.

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