CoffeeBank Terms

CoffeeBank is not a bank account, savings account or regulated payment service.

It is an Asteri scheme through which you add money to your Asteri account to spend on eligible Asteri products. Asteri adds promotional CoffeeInterest to eligible deposits, giving you additional value to spend with us.

Your CoffeeBank ledger keeps separate records of:

• Money deposited by you
• Promotional CoffeeInterest added by Asteri
• Gift, refund or goodwill credit where applicable

Customer-deposited money and CoffeeInterest are not the same. Money deposited by you may be withdrawn subject to these terms. CoffeeInterest is promotional coffee credit and cannot be withdrawn as cash.

CoffeeBank also includes the benefits of Asteri Collective while your qualifying CoffeeBank arrangement remains active. You do not need to pay for a separate Collective membership during that time.

You choose a monthly deposit between £15 and £100, collected by Bacs Direct Debit or card.

When a deposit is successfully collected, the amount you paid is added to the customer-deposited balance in your CoffeeBank account. The corresponding CoffeeInterest is recorded separately.

You may change your monthly amount, change your collection date where this option is available, pause deposits or cancel future deposits through your account.

Changes normally apply from the next collection that has not already entered payment processing. A payment that has already been submitted to the payment provider may still be collected.

Asteri adds CoffeeInterest equal to 20% of every eligible deposit successfully received.

For example:

You deposit £25. We add £5 CoffeeInterest. Your CoffeeBank receives £30 of total spending value: £25 deposited by you and £5 promotional CoffeeInterest.

CoffeeInterest:

• Is promotional coffee credit
• Is not financial interest
• Is not legal tender
• Cannot be withdrawn or refunded as cash
• Cannot be transferred between customers
• Can be used only for eligible Asteri purchases

CoffeeInterest is added only after the related payment has succeeded. No CoffeeInterest is added for a failed, reversed, disputed or refunded deposit.

Where one-off CoffeeBank top-ups are available, eligible successful top-ups also receive 20% CoffeeInterest unless clearly stated otherwise before payment.

CoffeeBank gifts do not earn CoffeeInterest unless we expressly state that they do.

Gift, voucher and goodwill balances may have their own conditions or expiry dates. Any such conditions will be shown when the credit is issued.

CoffeeBank can be used toward eligible purchases made through Asteri, including Signature, Reserve, Black Label and selected Icon releases, subject to availability and any release-specific purchase conditions.

If your balance does not cover the full order, the remainder may be paid by card or another available payment method.

Unless different terms are clearly stated for a particular voucher or credit, eligible balances are used in the following order:

1. Refund, voucher or goodwill credit, according to its applicable terms
2. Customer-deposited funds
3. Promotional CoffeeInterest
4. Card or another external payment method for any remainder

Your account and checkout should show how much of each balance type was applied.

CoffeeBank benefits and balances cannot be transferred or sold.

You may pause future monthly deposits through your account.

While paused:

• No new monthly deposits will be collected
• No CoffeeInterest will be added unless you make another eligible deposit or top-up
• Your existing customer-deposited funds remain available
• CoffeeInterest already earned remains available
• You may continue to spend your available balance

You may resume monthly deposits through your account. The date of the next collection will be shown before you confirm.

A prolonged pause may eventually cause the account to be treated as inactive under section 11.

You may request the withdrawal of available, unspent money that you deposited into CoffeeBank without necessarily cancelling future deposits.

CoffeeInterest cannot be withdrawn. When customer-deposited money is withdrawn, the CoffeeInterest associated with that money will also be removed.

For example:

If you withdraw an unspent £25 deposit, the associated £5 CoffeeInterest will be removed.

For a partial withdrawal, the associated CoffeeInterest will be removed proportionately and calculated by reference to the relevant deposit records.

Before confirming a withdrawal, we will show or confirm:

• The customer-deposited amount to be returned
• The CoffeeInterest that will be removed
• Any adjustment requiring review because part of the associated value has already been spent

Withdrawals will ordinarily be returned to the original payment method. We may carry out reasonable identity, account and payment checks before processing them.

CoffeeInterest will never be converted into withdrawable money.

You may cancel future CoffeeBank deposits at any time through your Asteri account.

When cancelling, you may choose to:

Keep your balance with Asteri. Future monthly deposits will stop, but your remaining customer-deposited funds and existing CoffeeInterest will stay in your account for you to spend later, subject to these terms.

Withdraw your remaining customer-deposited money. Future monthly deposits will stop and your available customer-deposited balance will be returned. Any remaining CoffeeInterest will be removed before the withdrawal is completed.

There is no requirement to spend customer-deposited money within 90 days of cancellation.

Cancelling a Direct Debit mandate through your bank stops collections under that mandate, but you should also cancel or update CoffeeBank through your Asteri account so that we can correctly update the scheme’s status. Cancelling the mandate does not automatically request the withdrawal of your balance.

If an order paid wholly or partly through CoffeeBank is cancelled or refunded, the transaction will be reversed back to the balance types from which payment was originally taken.

This means:

• Customer-deposited money returns to the customer-deposited balance
• CoffeeInterest returns to the CoffeeInterest balance where applicable
• Gift, refund or goodwill credit returns according to its terms
• External payments are returned to the original payment method

Where later CoffeeBank transactions depend on a transaction that is subsequently reversed, those later transactions may need to be recalculated.

If recalculation produces a negative CoffeeInterest balance, an equivalent adjustment may be made against the remaining customer-deposited balance to return the CoffeeInterest balance to zero before a cash withdrawal is completed.

This prevents CoffeeInterest from being converted into cash through cancellations, refunds or transaction ordering.

If a monthly payment fails, no customer deposit or CoffeeInterest will be added.

We or our payment provider may notify you and may retry the collection. The timing of any retry will depend on the payment method and payment-provider arrangements.

If payment remains unsuccessful, future CoffeeBank deposits may be paused until the payment method is updated or another payment succeeds. We will not add CoffeeInterest unless and until the corresponding deposit is successfully received.

We will not charge an Asteri failed-payment fee unless one is clearly introduced and notified in accordance with these terms.

A CoffeeBank account may be treated as inactive where no deposits have been made and no balance has been used for a purchase for 24 consecutive months.

Customer-deposited money does not expire and will not be forfeited merely because an account is inactive.

We may expire unused promotional CoffeeInterest or close an inactive account, but we will provide reasonable advance notice and an opportunity to use the CoffeeInterest or reactivate the account before doing so.

If an inactive account is closed, we will retain or return any remaining customer-deposited balance in accordance with these terms and applicable law. CoffeeInterest remains non-withdrawable.

CoffeeBank is provided for genuine personal use by Asteri customers.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or to manipulate deposits, withdrawals, CoffeeInterest, refunds or promotional benefits.

Where reasonably possible, we will explain the action and allow you to contact us.

Suspension or closure for misuse does not allow us to retain customer-deposited money except where a deduction is properly due, a transaction is disputed or we are legally required to withhold payment. Promotional CoffeeInterest may be removed where it was obtained through misuse, fraud or error.

We may update these terms or change the operation of CoffeeBank to reflect legal, technical, payment-provider or commercial changes.

We will give at least 30 days’ notice of any material change that disadvantages existing customers, including a reduction in the CoffeeInterest rate for future deposits.

Changes to the CoffeeInterest rate will apply only to deposits made after the effective date. CoffeeInterest already validly added will not be retrospectively reduced.

You may stop future deposits, leave your balance available to spend or withdraw eligible customer-deposited money before a material change takes effect.

Payments collected by Bacs Direct Debit are covered by the Direct Debit Guarantee.

The Guarantee concerns errors in the collection of Direct Debit payments. It does not convert CoffeeInterest into cash and does not automatically cancel your CoffeeBank arrangement, settle an amount properly owed or request withdrawal of your CoffeeBank balance.

Card payments are not covered by the Direct Debit Guarantee but remain subject to applicable card-scheme and consumer protections.

For questions about CoffeeBank, withdrawals or your balance, contact contact@astericoffee.com.

Asteri Coffee is a trading name of Stardust Family Group Limited (company number 14487135).